If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. However due to pandemic flight was canceled and there's travel ban, border closings and government mandated travel restrictions. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. com. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). Alibaba customer. That makes sense. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. View community ranking In the Top 10% of largest communities on Reddit. The only people who win out of chargebacks are the card issuers and fraudsters. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. There are good post about finding reputable suppliers, just Google or search reddit. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Alibaba TA order not received for over 1 year. It was all paid for on a credit card, and later, all charged back (so everyone lost all their items, plus the money). 21, 2023, 8:42 AM PST. I have been reimbursed for every chargeback on individual marketplace after writing support. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. Be aware that they will almost certainly close your account after that. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. An online shop with your company logo (website and app). I sell online and I’ve had it done to me. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. So I went through my bank. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. I contacted UPS, they confirmed they delivered it to the correct address. Best Practices - Sourcing from Alibaba. What a sham. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. The ability to chargeback is due to a consumer protection law. com trade partner, our security team has already begun processing your case. They will take the money out of your account and you have to prove you did everything right to get it back. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. They're unlikely to investigate further into why you did that and just ban you. S merchants that have Shopify Payments activated as their default payment provider. There was a lot of inquiry into the process and logistics. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . alibaba. A dispute is an action, while a chargeback is a process. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Doubtful with Amazon. Business, Economics, and Finance. Help. Businesses do not have to accept returns other than for defective items. You have to spend the big bucks to make the big. So understand, it's not a step in resolution, it's an angry divorce. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. a. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. What can I do as I can’t pay with my card anymore. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. They'll just you a few bucks for the copy. " With Stripe specifically, it is final. Chargebacks911, 2022 Chargebacks Costs. I've looked at the. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. I liked that method because it offered me potential fraud/chargeback coverage. the merchandise must be shipped to the actual verified billing address of the customers credit card. However, this morning my chargeback was denied, leaving me feeling totally robbed. Common ruses include the pick-your-pocket-while-being-super-helpful guru type scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. It doesn't extend to bank transfers. While it is a great tool, you gotta make sure you use it right. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Note: They didnt "chargeback" $500. False. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. 02%) posted its latest quarterly report on Feb. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Respond to refunds quickly. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). You have a legally binding contract with the seller, if they breach the contract, enforce your. Problem, they claimed that they didn’t make the purchase. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. 11. Share this graphic on your website or blog. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. The pop up shop has been going for a month and a half and today's the last day. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. We ended up going back to our original credit card processor because they actually work with us on chargebacks. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. r/personalfinance. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Credit card chargebacks are intended to provide a remedy if you never received something you paid for or if the merchant is charging you more than the agreed to price. If you refund the payment, the charge back is void. 9% of these chargebacks. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. Good luck! sabrinahached • 2 yr. But no refund! Sorry this happened to you. Select you want a refund, fill in the amount you want to get refunded. Alibaba $5k lesson: lost package, NO refund . First chargeback. In the future it's a good idea to avoid doing a chargeback. It's between the bank or credit card company and their customer. Alibaba is legit. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. And the evidence here is not that clear. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. will start a round of job cuts as soon as Monday as part of its sweeping reorganization, according to a person briefed on the matter. Do not use western union or any of the others until you have established business and trust with your supplier. Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency. After 2 weeks I got my money back, around June 2017. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . I called my bank to request a chargeback, gave them all the info, I know I have a good case. Twitch Donation Chargeback. They pretty much tell you exactly what to provide. Once the process is finished, DoNotPay will do the rest. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. To all participants. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. It won't have any affect on your credit score or history. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. You may need to repay the chargeback amounts and then request a refund. As guests and clients change their plans, business owners are dealing with more cancelations and refunds. "The chargeback process, as outlined under US law, applies only to payment card transactions. ago. Here are some of the top ways that ecommerce retailers can prevent chargeback fraud: 1. ago. In terms of how to avoid it (from my single experience): Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. "Putting aside a % from each sale to cover the occasional dispute/chargeback. ago. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. 4566nb • 5 mo. They call the bank and say they didn’t but those. The merchant can decide to dispute the chargeback or accept it. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Not sure if anyone else has said this yet but a chargeback is NOT a refund. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). I paid via trade assurance and opened a dispute in April 2022 which is still open. ago. This was under Kakao though. ago. It’s going to cost over $2k to send back. Thank you. Vendor trying to guilt trip me into cancelling my chargeback. • 1 yr. For example, Visa's official documents use the word dispute instead of chargeback. - I've shared the information from the delivery company. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. They won’t file it with PayPal. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. Maybe the product you received was defective or you didn’t receive what you ordered. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. This is also why many merchants will not actually charge your card until they ship. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. I asked Google to refund it within a day of it posting to my account and the Google rep refused. Chargeback essentially means you're accusing the company of fraud and demand your money back. Gotcha. Skuggbane. Visit the Country Selector to be taken to your country or region's official PlayStation website. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. I'd advise trying to go down the chargeback route if you paid with a credit card. Always get it inspected if it is a large $ shipment. Credit card. A lot of laziness and bad workers can extend this months before a chargeback appears. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. I was personally ripped off for $4,666 over three trades. Go to Alibaba r/Alibaba • by West_University_475. My estimated delivery was 6-5-22. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. My funds were immediately returned back to me by my bank, and then I got a letter in the mail stating that the merchant would be notified and that they may choose to fight it. 5. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. " In this context, the word dispute. I'm not so sure about the 90 day. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. finally we gave up and asked for our reservation to be cancelled as we had missed our plans for. Only if she wins the chargeback. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. ago It's not an easy process. Ask the company if it will reverse the charge. 14 comments. While it is a great tool, you gotta make sure you use it right. ago. The… The varla Eagle One is just a rebranded T10-DDM (Zero 10X) 52V 18Ah (the lowest and cheapest version) and you pay like 500 - 600 more than you would if you would order the same scooter off Alibaba - I bought the 52V 23Ah version with LG batteries and only paid $1300 for it. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. Etsy will dispute it. $2,000 Fraud Chargeback. Same. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. ago. i learned the hard way that youre opnening a whole can of worms by doing that. Update: REFUND DENIED! The Alibaba refund claim response is below. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. 3. Or the merchant can tell the CC that the refund has been issued (and provide proof). To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. The Reddit user, for example, bought a defective item online. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. I hope you paid with a credit card and can do a chargeback. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. The seller disappeared and Alibaba refused my claim. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. On the Ground of theft exactly what it is. No complete revocation of the ID itself took place back then. In my favor, I got a full refund . By Natalie Kainz. 3. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. My payment processors haves saved me and my business. A chargeback works. 23. I decided to use my debit card. Type in the name of the merchant or the company and information regarding the payment. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. 2. You can asked them to or you remove the card used to charge the Klarna payment. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. An example may be the server problems at launch. Never again will I order on Alibaba, or any Chinese supplier for that matter. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. When they arrived, they had stains all over them and were completely different than the samples we received. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. For example I bought item on alibaba using my paypal account which debit card are linked, then I requested a chargeback to my bank issuer. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. It is hard for us to give you advice not knowing the economics of cost/benefits. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. ago. It has nothing to do with Shopify. to be precise 6 chargebacks. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. AlbaTejas • 4 min. I hope you can still contact your credit card company and do a chargeback on this order. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. Duplicate charge. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. Even having camera evidence and filling a police report is useless. Refund Process on Alibaba. Only someone who works in a dispute department can process a chargeback. Specify the merchant and provide information about the transaction you want to dispute. com, don't. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. The chargeback reaches the merchant's account, pulling their money out. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. Don't let them run the clock out on you. They'll even call you if you follow the steps. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. Short answer is yes Alibaba is legit. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. ago. Type in the name of the merchant or the company and information regarding the payment. Klarna CS should've paused the payments on that card. What can I do as I can’t pay with my card anymore. You may occasionally see someone refer to a merchant "disputing a chargeback. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Click on the File a Chargeback option. Cool. Upload the video and or the pictures as evidence. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. They can't charge back what was refunded. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. . If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. 10. I bought $12k worth of stock over a 3 month period through a seller on Alibaba. They gave me a provisional credit in the meantime. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. We get our money back plus the $15 chargeback fee. Open a Dispute. Log in to Online Banking and select the account with the transaction you'd like to dispute. com , and who accepted credit card payments for minimum orders of 10. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. ago. The invoice said “bobbleheads”. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Plus, PayPal offers zero protection for Friends and Family transactions anyway. Citigroup Inc. I filed them as fraud at my bank because I did not recognize them and I didn't really do much research on the vendor names on my. Hey all. This is up from #5 in 2019. It varies widely. Facebook does not facilitate returns for. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). That really sucks that you lost $5K and a full year of time wasted on this mess. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. I suspect also since Alibaba is the entity that funds the chargeback now that it was. This will not only affect products coming from China, but also from the other countries outside the European. They provide a chargeback guarantee model. I will share the process that I took in. Got my money back through credit card chargeback. Trade assurance definitely seems to be a sham. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. All looked OK and settled. Doing a wire or similar payment is equivalent to handing them cash. The community for Old School RuneScape discussion on Reddit. 18 hours ago · ReddIt. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. This morning I received a chargeback from possibly the worst customer I have ever had. But no refund! : r/Alibaba. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. Just choose a signficant over-promise and you should be okay. 91%) stock has been on quite a roller-coaster ride over its history. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Alibaba refused to refund me the full amount. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing. This a common M. I'd advise trying to go down the. It only took 2 days and just now airbnb and my bank emailed me saying I'll be getting a full refund. If the above isn't an option, stop by your local police department and file a police report for theft. This can be tempting for merchants who are sick of dealing with chargebacks. I ordered watch parts from AliExpress back in November but they were shipped to the wrong address and ultimately back to the shipper. Also it may affect other amazon properties like audible, alexa, ring and more. If you prewrite a letter a lawyer can charge as little as $40. E. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. You ask a question about starting, owning, and growing a small business and the community answers. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. It was worth $900 and he paid me via cash app. AliExpress is a China-based online store and a part of the huge Alibaba Group. Every email I get, no matter the amount of the chargeback, ruins my day. I hope this helps. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from Quiver Quantitative. Probably open up a case with seller support is your best option. PayPal will ask you to give evidence that they received the item. For example, Visa's official documents use the word dispute instead of chargeback. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. I messaged them and they said that I can just submit feedback. It's also important to notate on your listing something like the following: Disputes and Chargebacks: All disputes must 1st be addressed between host and guest. Input your full name and bank information. It’s pretty common. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. sixthandelm. An example would be the tracking page from USPS with address, delivery status, etc. You need to report your card as stolen, not wait to file a charge back. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. My package arrived in my city at the local post office (USA) on 06-03. Alibaba. After a couple of weeks or so the dispute will be settled and you'll get your money back. • 1 yr. They’re legit most of the times. The financial institute then will charge PayPal $15 for disputing the charges. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Later on, Eddie will discuss our growth strategy and priorities for investment. The payment was made on 30th of January and they Shipped it on 13th of February. Doing a chargeback should be considered a. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. (Linking a bank account to paypal is a bad idea, in general. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. View community ranking In the Top 10% of largest communities on Reddit. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. This is the way modern customers. Looks like u/zarx called this one correctly.